Returns and Refunds Policy

Returns and Refunds Policy

 

Our Commitment to You

We value your satisfaction and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility

  • Items must be returned within 30 days of receiving your order.

  • The product must be in its original condition, unused, and with all original packaging and tags intact.

  • Some items, such as clearance products, gift cards, and personalized items, may not be eligible for return. Check the product listing for specific return details.

How to Initiate a Return

  1. Contact our customer service team at info@superwowmart.com or call us at +1 (405) 6380626 to request a return authorization.

  2. Once approved, you will receive a return shipping label and instructions on how to return your item.

  3. Ship the item back to us using the provided label or your own method.

Return Shipping Costs

  • We cover the return shipping costs for defective or incorrect items.

  • For other returns, the customer is responsible for the shipping costs.

Refunds

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days.

Refund Methods

  • Refunds will be issued to the original payment method used for the purchase.

  • If you paid with a gift card, the refund will be issued as store credit.

Non-Refundable Fees

  • Shipping costs (if applicable) are non-refundable, except in cases where the item was defective or incorrect.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. To request an exchange, contact us at yourname@store.com. If the desired replacement item is out of stock, we will offer a refund or alternative solution.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will provide a replacement or refund as quickly as possible.

Exceptions

Certain items may not be eligible for return or refund, including but not limited to:

  • Personalized or custom-made products

  • Clearance or sale items

  • Gift cards

For questions about your specific order, reach out to our support team at info@superwowmart.com.

Thank you for shopping with us. Your satisfaction is our priority, and we’re here to make things right if you’re not happy with your purchase.